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Terms and Conditions

  1. Acceptance of Terms
    By using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our website.

  2. Privacy Policy
    Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website, to understand our practices.

  3. Shipping & Deliveries
    All orders placed before 12pm (GMT) are dispatched on the same day (except Saturday & Sunday) unless stated otherwise on the product page. Delivery timeline after dispatch depends on the country it is being delivered to. Please see below.
    Delivery estimates:
    • Silk Press Straightener:

United Kingdom: 1 - 3 working days after dispatch
Europe: 3 - 5 working days after dispatch
Other countries: 5 - 7 working days after dispatch

    • Hair extensions/other products:
      United Kingdom: 3 - 5 working days after dispatch
      Europe: 4 -5 working days after dispatch
      Other countries: 5 - 7 working days after dispatch
  1. Courier services/insurance
    All orders are dispatched using using either Royal Mail, DHL, UPS or FedEX. All orders are insured and tracked by your shipping courier.
  1. Shipping delays
    TAUPE TOOLS are not held responsible for any shipping delays due to holidays, natural disasters, courier delays or mistakes made by you as a customer. Please note that bank holidays do not count as a working day and should be considered when calculating shipping times.

  2. Failed deliveries
    All orders are shipped to the address you provide. Tracking numbers (if applicable) are sent to your email address as soon as your item(s) has been dispatched. If you do not receive a tracking number, please let us know. All international orders are liable to pay the duty and VAT or custom fees. TAUPE TOOLS are not responsible for these fees. All orders placed will have to be signed for upon delivery. It is the customers responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.
  1. Returns
    Once you place your order, we cannot cancel your order so we advise that you review your order carefully before completing payment.
    • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange. To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
    • Please note: returns attract a 5% restocking fee unless goods received are proved to be faulty upon receipt. Please also note that our current returns centre is in Lagos, Nigeria.

To start a return, you can contact us at support@taupetools.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

After confirmation of return, you have 2 working days to send your item(s) to the address provided with your return label. Failure to send item(s) within the aforementioned time frame means TAUPE TOOLS will no longer be able to provide you with a refund. Customers who choose to return their item(s) are responsible for shipping fees when returning their item(s) to TAUPE TOOLS.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (up to 7 working days) for your bank or credit card company to process and post the refund too. We reserve the right to decline a refund if item is in unsatisfactory condition.

7.1 Exceptions
Unfortunately, we do not accept returns on sale items, gift cards, nor sew-in wigs due to the nature of goods.
  1. Changes to Terms and Conditions
    We reserve the right to modify or replace these Terms and Conditions at any time. Any changes will be effective immediately upon posting the revised Terms and Conditions on our website.

  2. Contact Us
    If you have any questions about these Terms and Conditions, please contact us.